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Elements and Performance Criteria

1. Confirm organisation competitive systems and practices status
   • Establish number and status of competitive systems and practices techniques being used within the organisation
2. Identify key performance indicators (KPIs) for each technique
3. Identify key sections and value stream members responsible for each KPI
4. Identify key personnel for communications
5. Develop an open environment
   • Establish and maintain regular dialogue between all levels and relevant sections of the organisation
6. Encourage a flow of communications in both directions
7. Develop and maintain a formal mechanism for the flow of issues, concerns and suggestions in both directions
8. Develop and maintain regular and frequent communication with all key stakeholders
9. Identify significant issues
   • Identify current and potential issues in liaison with team members and stakeholders
10. Assist team members and stakeholders to formulate issues
11. Identify and define boundary and non-negotiable issues for all team members and stakeholders
12. Negotiate with team members and stakeholders over actual and potential issues
13. Proactively resolve issues
    • Liaise with team members and stakeholders to develop agreed and win-win solutions
14. Negotiate acceptable solutions in accordance with organisation practices and procedures
15. Obtain any required official authorisations
16. Consult with stakeholders to develop implementation plan
17. Implement solution according to plan
18. Monitor ongoing situation
    • Determine KPIs for plan
19. Check that implementation is proceeding to plan
20. Check for unforeseen consequences
21. Take action to resolve any arising issues